Privacy policy

Last Updated: August 2026

At Elevatez, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how Elevatez (“we”, “us”, or “our”) collects, uses, stores, and shares personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.

INFORMATION WE COLLECT

When you interact with Elevatez, we may collect information including:

  • Your name
  • Email address
  • Mobile number
  • Billing and delivery address
  • Order and purchase information
  • Payment-related information
  • Device and browser information
  • IP address and website usage information
  • Communications you send to us
  • Customer service enquiries
  • Marketing preferences where applicable

We only collect information reasonably necessary to operate our store, process orders, provide customer service, improve our services, and comply with applicable legal requirements.

HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Process and fulfil your orders
  • Arrange delivery
  • Process payments and refunds
  • Communicate with you regarding your orders
  • Provide customer support
  • Detect and prevent fraud or misuse
  • Improve our website, products, and customer experience
  • Maintain the security and functionality of our services
  • Comply with applicable legal and regulatory requirements
  • Send marketing communications where permitted and where you have provided any consent required by applicable law

We do not sell your personal information.

PAYMENT INFORMATION

Payments made through our website may be processed by third-party payment service providers.

Elevatez does not necessarily receive or store your complete debit or credit card information. Payment information may instead be securely collected and processed by the relevant payment provider.

Payment providers may process your information in accordance with their own privacy policies and applicable legal requirements.

SHOPIFY

Our online store is powered by Shopify.

Shopify may collect and process certain personal information when you visit or make a purchase through our store in order to provide its ecommerce services, maintain security, process transactions, and support the operation of the website.

Shopify may process information using systems or service providers located outside Qatar.

For further information regarding Shopify's handling of personal information, please refer to Shopify's privacy documentation.

SHARING OF PERSONAL INFORMATION

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

These may include:

  • Shopify
  • Payment service providers
  • Delivery and courier providers
  • Website and technology service providers
  • Analytics and security providers
  • Professional advisers where necessary
  • Government, regulatory, or law-enforcement authorities where required by applicable law

We only share information where reasonably necessary for legitimate business purposes, providing our services, or complying with legal obligations.

DELIVERY INFORMATION

To fulfil your order, we may provide necessary information such as your name, mobile number, and delivery address to the courier or delivery provider responsible for delivering your order.

This information should be used only as necessary to complete the delivery and related services.

COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website activity, maintain security, and improve the customer experience.

Certain cookies may also be used by Shopify or other service providers that support our website.

Where required by applicable law, appropriate choices or consent mechanisms may be provided regarding non-essential cookies.

MARKETING COMMUNICATIONS

Where permitted by applicable law, we may send you information about Elevatez products, new releases, promotions, or other updates.

Where consent is required, we will obtain it before sending such communications.

You may unsubscribe from marketing communications using the unsubscribe option provided in the communication or by contacting us.

DATA SECURITY

We take reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining appropriate business records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

When information is no longer reasonably required, it may be deleted, anonymised, or otherwise handled in accordance with applicable requirements.

YOUR PRIVACY RIGHTS

Depending on applicable law and the circumstances, you may have rights regarding your personal information, including rights to request access to or correction of certain personal information and other rights provided under applicable data protection laws.

Requests regarding your personal information can be submitted using the contact information below.

We may need to verify your identity before processing certain requests.

CHILDREN'S PRIVACY

Our products and services are not specifically directed toward children.

We do not knowingly seek to collect personal information from children in circumstances prohibited by applicable law.

Where parental or guardian consent is required under applicable law, such requirements will apply.

INTERNATIONAL DATA PROCESSING

Because Elevatez uses third-party technology and service providers, including Shopify, certain personal information may be processed or stored outside the State of Qatar.

Where applicable, we will handle such processing in accordance with applicable data protection requirements.

THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

Elevatez is not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, services, or applicable legal requirements.

The latest version will be published on this page with an updated revision date.

CONTACT INFORMATION

If you have questions about this Privacy Policy or how Elevatez handles your personal information, please contact:

Elevatez
Doha, State of Qatar
Email: support@elevatez.store