Terms of service
OVERVIEW
Welcome to Elevatez. The terms “we”, “us” and “our” refer to Elevatez. Elevatez operates this online store and website, including all related information, content, features, tools, products and services provided to you through the website (the “Services”).
Our store is powered by Shopify, which enables us to provide our Services to you.
These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy and any other policies made available on our website, govern your access to and use of our Services.
By visiting, interacting with, or purchasing from our website, you agree to these Terms of Service. If you do not agree with these Terms, you should not use our Services.
Nothing in these Terms is intended to exclude or restrict any rights granted to consumers under applicable laws and regulations in the State of Qatar.
SECTION 1 – ACCESS AND ACCOUNT
By using our Services, you confirm that you have the legal capacity to enter into transactions under applicable law or that you are using the Services with the permission of your parent or legal guardian where required.
When using our Services, you may be asked to provide information including your name, email address, telephone number, delivery address, billing information and payment information.
You agree that all information provided by you is accurate, current and complete.
You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.
SECTION 2 – OUR PRODUCTS
We make reasonable efforts to display our products, colours, materials, specifications and other details as accurately as possible.
However, colours and appearance may vary slightly depending on your device, screen settings, lighting and other factors.
Product descriptions, availability, sizes, colours and prices may be updated from time to time.
We reserve the right to discontinue products or limit quantities where reasonably necessary.
Nothing in this section affects your statutory rights in relation to defective, incorrectly described or non-conforming products.
SECTION 3 – ORDERS
Submitting an order constitutes an offer to purchase products from Elevatez.
An order is accepted once we confirm acceptance of the order.
We reserve the right to reject or cancel an order where reasonably necessary, including where a product is unavailable, payment cannot be processed, information provided is incorrect, fraud is suspected, or an obvious pricing or listing error has occurred.
If we cancel an order after payment has been received, any amount due to you will be refunded using an appropriate method.
Please review your order carefully before submitting it.
Cancellation, return and exchange requests are handled in accordance with our Refund Policy and applicable consumer protection laws in the State of Qatar.
SECTION 4 – PRICES AND PAYMENT
All prices displayed on the Elevatez website are shown in the currency indicated at checkout.
Prices, promotions and discounts may change from time to time.
The price applicable to your purchase will be displayed before you confirm your order.
Any applicable delivery charges or other charges will be clearly displayed before checkout where applicable.
You agree to provide accurate and complete payment and billing information.
Payments may be processed securely through third-party payment service providers. Elevatez does not necessarily store complete payment-card details submitted through those providers.
SECTION 5 – SHIPPING AND DELIVERY
Delivery options, charges and estimated delivery times will be provided through our website or during checkout where applicable.
Delivery times are estimates unless expressly stated otherwise.
Delays may occasionally occur due to circumstances outside our reasonable control.
If there is an issue with your delivery, please contact us using the contact information provided on our website.
Your rights relating to delivery, defective products, returns and refunds remain subject to applicable laws and regulations in the State of Qatar and our published policies.
SECTION 6 – RETURNS, EXCHANGES AND REFUNDS
Returns, exchanges and refunds are governed by our Refund Policy and applicable consumer protection laws and regulations in the State of Qatar.
Nothing in our Refund Policy or these Terms limits any mandatory rights available to consumers under applicable law.
SECTION 7 – INTELLECTUAL PROPERTY
Unless otherwise stated, the Elevatez name, logo, branding, designs, photographs, graphics, text, videos, product imagery and other original content made available through our Services are owned by or licensed to Elevatez.
Such materials may be protected by applicable intellectual property laws.
You may use our website and its content for personal and non-commercial purposes only.
You may not reproduce, distribute, modify, sell, republish or commercially exploit our protected content without our prior written permission, except where permitted by applicable law.
Third-party trademarks and intellectual property remain the property of their respective owners.
SECTION 8 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES
Our website may provide access to services, applications, payment providers or other tools operated by third parties.
Your use of third-party services may also be subject to the terms and privacy policies of those providers.
We are not responsible for third-party services except to the extent responsibility cannot legally be excluded.
SECTION 9 – THIRD-PARTY LINKS
Our Services may contain links to third-party websites.
We do not control third-party websites and are not responsible for their content, policies or practices.
You should review the applicable terms and privacy policies before purchasing products or providing personal information through third-party websites.
SECTION 10 – RELATIONSHIP WITH SHOPIFY
Elevatez is powered by Shopify, which provides the ecommerce infrastructure used to operate our online store.
Purchases made through our store are transactions between you and Elevatez.
Shopify's involvement in providing technology to our store does not make Shopify the seller of Elevatez products.
Your use of certain Shopify functionality may also be subject to Shopify's applicable terms and privacy practices.
SECTION 11 – PRIVACY
We respect your privacy.
Personal information collected through our Services will be handled in accordance with our Privacy Policy and applicable laws and regulations.
Because our store uses Shopify and other service providers, certain personal information may be processed by those providers as necessary to operate the website, process transactions and provide related services.
Please review our Privacy Policy for further information.
SECTION 12 – FEEDBACK AND REVIEWS
If you voluntarily submit reviews, comments, photographs, suggestions or other feedback to Elevatez, you confirm that you have the right to submit that content.
You must not submit unlawful, misleading, defamatory, abusive or infringing content.
Where permitted by law, you grant Elevatez permission to use submitted feedback for legitimate business purposes, including displaying customer reviews and improving or promoting our products and Services.
SECTION 13 – ERRORS AND INACCURACIES
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability or delivery information.
We reserve the right to correct genuine errors and update information.
If an error materially affects an order you have already placed, we will take reasonable steps to contact you and resolve the matter in accordance with applicable law.
SECTION 14 – PROHIBITED USES
You may not use our Services:
- For unlawful or fraudulent purposes.
- To violate applicable laws or regulations.
- To infringe intellectual property or privacy rights.
- To transmit malicious software or harmful code.
- To interfere with the security or operation of our website.
- To impersonate another person or provide deliberately false information.
- To collect personal information about others unlawfully.
- To use our Services in a manner intended to harm Elevatez, our customers or third parties.
We may restrict access to our Services where reasonably necessary to prevent unlawful activity, fraud, security threats or material violations of these Terms.
SECTION 15 – TERMINATION
You may stop using our Services at any time.
We may suspend or terminate access to our Services where reasonably necessary, including in cases of fraud, unlawful activity, security risks or material breaches of these Terms.
Any provisions that by their nature should continue after termination will remain effective.
SECTION 16 – WARRANTIES AND CONSUMER RIGHTS
We aim to ensure that products supplied by Elevatez conform to their descriptions and applicable requirements.
Nothing in these Terms excludes, restricts or modifies any guarantee, warranty, remedy or other consumer right that cannot legally be excluded or restricted under the laws of the State of Qatar.
SECTION 17 – LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Elevatez will not be liable for indirect or consequential losses arising from use of the Services where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.
Nothing in this section affects mandatory consumer rights under the laws and regulations of the State of Qatar.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be applied to the maximum extent permitted by law or severed where necessary.
The remaining provisions will continue in effect.
SECTION 19 – WAIVER AND ENTIRE AGREEMENT
Failure by Elevatez to immediately enforce any provision of these Terms does not constitute a waiver of that provision or any applicable right.
These Terms, together with the policies referenced on our website, constitute the agreement governing your use of our Services, subject always to applicable mandatory law.
SECTION 20 – ASSIGNMENT
You may not transfer your rights or obligations under these Terms without our prior written consent where such consent is legally required.
Elevatez may transfer its rights or obligations in connection with a legitimate transfer or restructuring of its business, subject to applicable law.
SECTION 21 – GOVERNING LAW
These Terms of Service and your use of the Elevatez Services shall be governed by and construed in accordance with the laws of the State of Qatar.
Any dispute shall be subject to the jurisdiction of the competent courts of the State of Qatar, without prejudice to any mandatory consumer rights or remedies available under applicable law.
SECTION 22 – CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our Services, business practices or applicable legal requirements.
The most current version will be published on this page.
Where required by applicable law, we will provide appropriate notice of material changes.
SECTION 23 – CONTACT INFORMATION
Questions regarding these Terms of Service may be sent to:
Elevatez
Doha, State of Qatar
Email: support@elevatez.store