Thank you for shopping with Elevatez. We are committed to ensuring that your order reaches you safely and efficiently.

ORDER PROCESSING

Orders are processed after successful payment and order confirmation.

Once your order has been prepared and dispatched, you may receive an update using the contact information provided at checkout.

Orders placed during weekends, public holidays, promotional periods, or product launches may require additional processing time.

DELIVERY WITHIN QATAR

Elevatez currently provides delivery within the State of Qatar.

Delivery times may vary depending on your location, order volume, public holidays, and other circumstances beyond our reasonable control.

Any delivery timeframe provided at checkout or after placing an order is an estimate and is not guaranteed unless expressly stated otherwise.

SHIPPING FEES

Applicable delivery fees, if any, will be displayed at checkout before payment is completed.

Shipping fees may vary depending on the delivery location, order value, or any active shipping promotions.

DELIVERY INFORMATION

Customers are responsible for providing accurate and complete delivery information, including their name, mobile number, and delivery address.

Please ensure that all information is correct before completing your order.

Elevatez will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

FAILED DELIVERY ATTEMPTS

If delivery cannot be completed because the customer is unavailable, cannot be contacted, or has provided incorrect delivery information, an additional delivery fee may apply to arrange another delivery attempt.

ORDER DELAYS

While we aim to deliver orders as efficiently as possible, delays may occasionally occur due to circumstances outside our reasonable control, including courier delays, weather conditions, public holidays, high order volumes, or other operational disruptions.

Where appropriate, we will make reasonable efforts to keep customers informed of significant delays.

DAMAGED OR INCORRECT ORDERS

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible after receiving your order.

Please include your order number and clear photographs of the item and packaging where applicable so that we can review the issue.

Eligible cases will be handled in accordance with our Return & Refund Policy and applicable consumer protection laws in the State of Qatar.

INTERNATIONAL SHIPPING

Elevatez currently ships within the State of Qatar only.

If international shipping becomes available in the future, this Shipping Policy will be updated accordingly.

CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy from time to time to reflect changes to our delivery services, business practices, or applicable requirements.

The latest version will be published on this page.

CONTACT INFORMATION

For questions regarding shipping or delivery, please contact:

Elevatez
Doha, State of Qatar
Email : support@elevatez.store