Refund policy
At Elevatez, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return or exchange within 14 days of receiving your order, subject to the conditions below.
RETURN ELIGIBILITY
To be eligible for a return or exchange:
- The request must be made within 14 days of receiving the order.
- The item must be unused, unworn, and unwashed.
- The item must be returned in its original condition.
- All original tags and packaging must remain intact where applicable.
- Proof of purchase or the original order number may be required.
Items that show signs of wear, washing, use, damage caused after delivery, or alteration may not be eligible for return or exchange.
SOCKS & HYGIENE-SENSITIVE ITEMS
For hygiene reasons, socks cannot be returned or exchanged once their packaging has been opened.
Socks with unopened and intact original packaging may be eligible for return or exchange within the 14-day return period, subject to the other conditions of this policy.
This restriction does not affect your rights if the item received is defective, damaged, or incorrect.
DEFECTIVE, DAMAGED OR INCORRECT ITEMS
Please inspect your order after receiving it.
If you receive an item that is defective, damaged, or different from what you ordered, please contact us as soon as reasonably possible.
Please provide your order number and, where appropriate, clear photographs showing the issue.
Once the issue has been reviewed, we will provide an appropriate solution in accordance with applicable consumer protection laws in the State of Qatar.
EXCHANGES
Eligible items may be exchanged within 14 days of delivery, subject to product and size availability.
Returned items must meet all eligibility requirements stated in this policy.
If the requested replacement is unavailable, we will discuss the available alternatives with you.
REFUNDS
Once we receive and inspect an eligible returned item, we will notify you of the outcome of your return request.
If approved, the refund will be processed using an appropriate payment method.
The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.
RETURN & DELIVERY COSTS
Where a return or exchange is requested due to a change of mind, size preference, or other reason not caused by Elevatez, applicable return or redelivery costs may be the responsibility of the customer.
If the return is due to an incorrect, defective, or damaged item supplied by Elevatez, we will handle the matter appropriately in accordance with applicable law.
NON-RETURNABLE ITEMS
The following items are not eligible for return or exchange, except where required by applicable law:
- Socks where the original packaging has been opened.
- Items that have been worn, used, or washed.
- Items damaged after delivery through misuse or improper care.
- Items returned outside the 14-day return period, unless otherwise required by applicable law.
CONSUMER RIGHTS
Nothing in this Refund & Return Policy is intended to exclude, restrict, or reduce any mandatory rights available to consumers under the applicable laws and regulations of the State of Qatar.
Where this policy conflicts with a mandatory consumer right under applicable law, the applicable law will prevail.
CONTACT INFORMATION
To request a return or exchange, or if you have any questions regarding your order, please contact:
Elevatez
Doha, State of Qatar
Email: support@elevatez.store